At Lake Michigan Credit Union, our members are our #1 priority. Our commitment to provide the best customer service is at the forefront of all we do.
Customer Service
Our highly experienced Member Service Representatives in the Contact Center can assist you with most credit union inquiries or concerns. If unable to assist with a certain inquiry, the Member Service Representative will forward your call to an appropriate department or branch.
- Local (Grand Rapids): (616) 242-9790
- Toll Free: (800) 242-9790
Mortgage
For information ranging from mortgage applications to payments, we’re here to help! Please contact us at (844) 754-6280.
Insurance
For information about Lake Michigan Insurance Agency call us at (616) 234-6979.
Consumer Lending
For information on consumer loans such as auto loans, home equities, credit cards or personal loans, we’re here to help! Please contact us at (844) 301-8899. Applications on auto loans, credit cards and personal loans can be taken over the phone 24 hours a day.
Community Relations
For information regarding philanthropy, sponsorship or community events please contact the Community Relations team here.
eSupport for Online Issues
Please review our FAQs and System Requirements.
If you are unable to find the answer you are looking for using the options above, please contact us via our Secure Contact Form. If you have any questions regarding online account opening or online lending applications, please contact us at (844) 754-6281.
- Mortgage Questions: (844) 754-6280
- Support: (844) 754-6281
Lost or Stolen Debit or Credit Card
To report a lost or stolen debit or credit card, contact us at:
- Debit Card: (866) 304-8684
- Credit Card: (866) 304-8684
Automated Phone Banking
- Local (Grand Rapids): (616) 942-3360
- Toll Free: (800) 796-3360
Automated Funds Verification
Free 24×7 funds verification is available by calling (616) 301-8026
Hours
Contact Center
Mon – Fri: 8:00am – 11:00pm
Sat: 9:00am – 1:00pm
Branches*
Mon – Thu: 9:00am – 5:30pm
Fri: 9:00am – 6:00pm
Sat: 9:00am – 1:00pm
*A few branches have different hours, see our locations page for specific branch hours.
Federal Holidays
In accordance with the Federal Reserve closure schedule, all LMCU locations will be closed on the following dates:
Monday, January 20
Martin Luther King Jr. Day -- Closed
Monday, February 17
Presidents Day -- Closed
Monday, May 25
Memorial Day -- Closed
Saturday, July 4
Fourth of July -- Closed
Monday, September 7
Labor Day -- Closed
Monday, October 12
Columbus Day -- Closed
Wednesday, November 11
Veterans Day -- Closed
Thursday, November 26
Thanksgiving Day -- Closed
Thursday, December 24
Christmas Eve -- Closed at 1:00 pm
Friday, December 25
Christmas Day -- Closed
Thursday, December 31
New Year's Eve -- Closed at 5:00 pm
Friday, January 1
New Year's Day -- Closed